Goodboy Gallery has moved to goodboygallery.co.
Last updated: 12/4/2025
Goodboy Gallery partners with Gelato, a global print-on-demand network, to produce and deliver your custom pet portraits as quickly and reliably as possible. This allows each order to be printed at the production center closest to your location, reducing shipping time, cost, and environmental impact.
Below is everything you need to know about how shipping works for your order.
All portraits are made to order.
Once your artwork is approved, Gelato begins production.
Typical production times:
Digital Artwork: Delivered in 1β3 days via email.
Printed Posters & Framed Portraits: 1β4 business days before shipping.
Peak Season (NovβDec): Production may take slightly longer due to increased volume.
You will receive an email notification once your order ships.
Shipping times vary depending on your region and the closest Gelato production partner. Typical delivery estimates:
United States: 3β7 business days
Canada: 4β8 business days
United Kingdom: 2β6 business days
Europe: 3β8 business days
Australia & New Zealand: 4β10 business days
Rest of World: 7β15 business days
These are estimates and not guaranteed delivery dates.
We ship to most countries worldwide. If Gelato does not support production or shipping to your region, you will be notified during checkout.
Once your order ships, you will receive a tracking link by email.
Tracking updates may take 24β48 hours to appear, depending on the carrier.
For most orders, Gelato handles taxes/duties automatically.
However, in some countries, import fees may apply and are the responsibility of the recipient.
Shipping rates are calculated at checkout based on:
Product type (poster, frame, canvas, etc.)
Delivery region
Carrier rates
We may offer free shipping promotions during select periods.
Please double-check your shipping address during checkout.
Goodboy Gallery is not responsible for:
Delays caused by incorrect or incomplete addresses
Reshipping fees due to misentered addresses
If you notice an issue, contact us ASAP at hello@goodboygallery.co.
If your item arrives damaged or does not arrive:
Email us at hello@goodboygallery.co
Include your name, order number, and photos (for damaged items)
We will work with Gelato to issue a free replacement.
There is no need to return damaged items.
For lost packages, we can send a replacement once the carrier confirms it is lost.
Because Gelato uses multiple production facilities, items in your order may ship from different locations and may arrive separately.
We're happy to help.